2025 TaskUs — alleged insider bribery scheme affecting Coinbase customer-support screens
Data compromised
Customer profile, contact, and transactional context visible on support consoles—Coinbase-sized victim band cited in May 2025 disclosures
Technical writeup
Coinbase and court-adjacent reporting described a fraud ring bribing outsourced support agents—linked in filings and press to TaskUs workstations in India—to photograph live CRM screens, exfiltrating know-your-customer-grade fields for tens of thousands of accounts and enabling follow-on social engineering. TaskUs reportedly terminated large cohorts of staff after an internal probe while Coinbase estimated nine-figure remediation costs and terminated the vendor relationship.
Root cause
Insider threat / bribery against BPO agents with access to customer-support tooling (per U.S. court narratives summarized by Infosecurity and Yahoo Finance)