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Compromised support agent credentials — webmail access

2019 Unknown records affected Share on X

Data compromised

Passwords, Names, Addresses, Credentials

Technical writeup

Hackers acquired a support agent's credentials and accessed webmail (Outlook, MSN, Hotmail) Jan 1–Mar 28, 2019. Limited dataset: addresses, subject lines, folder names; no content or passwords.

Root cause

Stolen support agent credentials.

References