2024 Iterable — third-party helpdesk tooling compromise exposing some customer contact records
Data compromised
Business contact records stored in Iterable for impacted customers (per notice summaries)
Technical writeup
Iterable notified customers that a breach of a third-party support vendor led to unauthorized access to Iterable-held contact records used in support workflows; the company described containment and monitoring steps in customer notices summarized by press.
Root cause
Third-party support vendor compromise impacting Iterable-held CRM/contact data