2026 Edge Wallet — former Zendesk support provider breach; support-contact emails (Sept 2018–May 2024)
Data compromised
Email addresses used only to contact Edge customer support between September 2018 and May 2024; wallet keys and app credentials not cited in notice
Technical writeup
Verified company notification — August 28, 2026. Edge (@EdgeWallet) told users it is notifying customers of a breach involving Edge’s former support provider, Zendesk. Only email addresses used to contact the Edge support team between September 2018 and May 2024 were exposed, per the company’s public post. Edge had migrated support channels (Freshdesk → Zendesk → Intercom through June 2026) and more recently promoted Signal-based support; this notice concerns historical Zendesk-era support contact emails, not on-device wallet keys. No attested victim count was published at indexing — recordsAffected 0 pending scope disclosure. Users who emailed support in that window should watch for wallet-themed phishing; companyConfirmed true.
Root cause
Breach at Edge’s former third-party support provider (Zendesk environment); Edge notified users August 28, 2026