2022 Dashlane — Zendesk support-ticket metadata exposure via third-party provider incident
Data compromised
Support ticket subject/metadata and limited account hints as described in Dashlane customer email summaries reported by press
Technical writeup
Dashlane notified users that a subset of support tickets held in Zendesk could have been accessed during Zendesk’s investigation of its historical 2016-era incident as disclosure timelines expanded.
Root cause
Downstream impact from Zendesk legacy platform intrusion disclosed in 2019 filings (per Dashlane notice)